Travelio: Apartment & House

I don’t suggest Travelio for renting. I think communication is the main issue with this company. When I contacted their customer service, they tend to be defensive rather than trying to sove the problems. One of my issues: internet connection limit, they kept saying that I’ve been using the wifi to the max so then I cannot ise it anymore until it reset to the next month. But when the second month came, I still don’t have access to the wifi in the apartment. Another issue is because I signed up for their weekly cleaning/washing the bed sheet, I kept waiting for the people to clean up the apartment, but after calling them on my third week, they said I have to ca a specific phone number to make an appointment. How the h… I know that if you don‘t tell me, I don’t even have the cleaning people’s number. They have several different whatsapp numbers to call that I lost track of them. The roomboy was late on the day I was in because he did noy have my name to let me into the room. I was waiting for him, and he was late and kept looking for me. I think this company should make communication better and more streamline so there will be no arguments over whatsapp with its clients. Their customer service people can be very rude and nasty. But I think I have enough with this company for renting, I was so overjoyed that my renting through them was over and got my deposit. Never again. You email me about the reservation details. The reservation is for my mother: Maryam Limanasari for the months of Jan & Feb 2024.

This app it’s too complicated there’s lots of requirements that they didn’t listed in the first place when they contacting you, I thought we just have to receive the email confirmation from Rbnb cause they work with Rbnb and they will contact the host and everything’s done but no, there’s more to do, send them your ID and the only way to contacting you is with phone number which is for foreigners it’s just too much when you already paid and provide all the informations and they telling me it’s already confirm, man that’s just to much

Do not book thru travelio, read more than just my review. See more on Google and elsewhere. First time in my life writing a review for an app, but booking an apt thru travelio has been the worst experience. The ad of the apt was incredibly misleading ("internet provided" it said from the start). Long story short, it was not, and customer service is completely useless and tell us a different story everytime. Worse situation, the cooking gas. The tank was empty when we moved in and discussed with the move in support. We reported, and they told us it was our responsibility to "refill" the tank. Imagine. We even gave up on their stupidity in not understanding that it was empty when we came, and told them fine we will refill ourselves - but then we are reprimanded by building management that the gas tank we tried to "refill" was illegal to use in the apt building bc it is for low income housing only. So the gas tank in the apt we are in thru travelio has an illegal tank that we are "responsible for" according to the poor souls working customer service for these pirates. I despise the apple app store for making me give them 1 star bc that is more than these folks deserve. Peace and love y'all