FlyGaruda

The Garuda app would not take my international credit card, so I was forced to use another cash account. This problem has occurred on two occasions and with multiple credit cards. The app does not display well on my iPhone. It was difficult to see the fillable fields with the top portion being fixed and the bottom portion covered with the keyboard. I could only see a portion of one line as I filled in passenger and payment information. Lastly, make the Garuda website useable for searching flights and purchasing tickets.

This App is very poor. I can’t select my seat often and many times it won’t credit your frequent flyer miles to your reservation. Now I can’t even add my reservations to my account through this App. It is very tiresome. This is certainly not the service of a “Five Star” airline and more like “Three Star”. I often have to waste my time sending additional requests to credit my account for trips taken this is especially true if I use the Bid upgrade feature. Finally, they should allow you to use miles to upgrade instead to have to call the service center. Garuda has some good features but this App and the frequent flyer program is not one of them

I booked Garuda flights for 4 persons using this app only to know how poorly designed it is. First, it doesn’t save your previously typed information. I made a mistake at the end of the form, and try to go back to the previous page. Instead, it took me to the home page and I have to refilled all of the information again. Second, error in payment processing. I made it to the payment page and filled in my one time password for my credit card. It took a while for the app to process. My bank notification even came faster telling that a payment had been made to Garuda. However, the app said otherwise. So I called Garuda and told what happened, then they asked me to send proof of transaction by email. I sent them email with proof, but then they asked for a billing statement, which will take 7 days to process it with the bank. They could just apologize for their app mistakes and provide an alternative booking solution. Third, it seems like Garuda doesn’t read the reviews of their app. Only 1 star rating for the 5 star airline? So, don’t waste your time using this app or you’re gonna end up wasting your time writing a long review like me.