trakt.TV Time To Watch

This software used to be awesome and I was happy to support them financially because of it. This new update they forced upon users is worthless. Less functionality, a cluttered and confusing UI, and basically worthless in all aspects. I tried reaching out to support and got ignored. They are censoring their own forum so you should go to google reviews or Reddit to see how their customers really feel, and all you get from the company and devs is silence. Although you will learn a valuable lesson about listening to your customers I hope, here is some free advice from a CEO. Don’t force an update or new software on your paying customers until it has all of the current features included. Don’t ignore your current customers complaints. Don’t censor your forums. Don’t refuse refunds when you make a change that takes away services and functions that your customers paid for. At this point, my best advice would be to scrap the latest update until it is complete. Otherwise your app/software will be something we all talk about that was once great and useful but was ruined by leadership that didn’t care about their paying customers wants, needs , or feedback. Good luck.

I am really enjoying this app so far especially since my original app: TV TIME is no longer going to be running. Some movies are not allowing me to add it to my watchlist and shows an error. There should also be an easy way to report incorrect or missing information for example some of my shows come on international channels and the time the show comes out is wrong or just says 12am as a placeholder. There also movies missing so there should be a way to report a missing tv show, season or movie so it can be added where you include a link to show proof that it should be added.

I was a paid VIP member for many years. Then suddenly the price doubled. And some of the paid features had new limitations added. Guess they were stocking money into building this app. Which if you check the forums, keeps putting out changes and “improvements” that nobody wants — all while remaining completely unresponsive to bugs reported in the forums. I really only ever wanted the list functionality, and the new limits made it barely useful. So I let my subscription lapse and migrated most of my lists to IMBb. (Which is free, and has no limits on the number of lists or items within a list.) I left my main, hardest to migrate lists in place for the short term. Now, I see that my remaining lists are empty or otherwise corrupted. TRAKT has been a valuable and widely used resource for many years. Quite a few apps have been developed which use the TRAKT database. I don’t expect them to keep providing that resource for free. But they had such better options. A lower paid tier in addition to a premium tier would be one. But no, they nerfed the paid tier while simultaneously jacking the price. And continued to double down as grumbling in their own forum increased. They expected the paying members to subsidize the free accounts. And to pay for their tone deaf app. Sad thing is, most of us were paying to support the devs, when the free version was sufficient. They’ve engendered so much ill will. It really makes no sense to me. But when their core competency is to maintain a database, and they allow that database to become corrupted, they are in fact providing next to nothing. Which is why I’ve given them a one star rating. Good job, TRAKT.