Touch ‘n Go eWallet

Hi Maxis, I was trying to make payment of $7.45 for my bill but TnGo errored out and says I can only make payment with the amount between RM10 - RM500. Not sure why there is such a rule imposed. I find that the app is not user friendly and would be great if amount less than RM10 would be considered in future.

While the app is useful, the appearance and access is exceptionally difficult to follow. There are too many icons and too many buttons on one page. I tried to reload using credit card, the flow is not intuitive. Customer is slow and kept suspending my transaction because I am using it too often. And this is after asking me to verify my account with myKad, etc. What is the point of verification yet still block my transaction. Very frustrated at this point as if the developer doesn’t even trust the safety features they put in their app. I will try put up with this another 1-2 times after that forget it! Back to bank transfer and be done with it!

I never write any review but I’m compelled to write a negative review for this app. You cannot use it to top up your physical TnG card. If you accidentally topped up your e wallet and thinking that it can be transferred to your TnG, say bye bye to your money. Cannot transfer, not interchangeable. You can use the ewallet to get some sugary drinks. Tealeaf anybody? I’m disgusted by the company’s act to force people into using their ewallet. Even at the TnG self reload kiosk, there is a function designed to mislead less savvy people into reloading ewallet instead of the physical card. We only wanted to use TnG to pay for road tolls because the gov gave you monopoly.