Torbay Taxis Passenger App

I booked a taxi more than 12 hours in advance for 8:30am. At 8:34am I didn’t have a car allocated to me and no indication in the app or via message that they were running behind. In the app it appeared as though there were cars free in the area. I canceled my prebooking because I had no notification from the company that they were running behind and I thought I might have success requesting one of the nearby cars in the app (you can’t have a prebooking and make another ad hoc request within 20 minutes of each other). I then got a pop up saying “we’re busy, no rides can be booked until 9am”. I called the number and got into a pissing match with the guy on the phone who blamed me for canceling even though my ride wasn’t on time. His excuse was “we can’t always be on time” and further compared themselves to buses and trains which aren’t on time. At least buses and trains give an ETA! I called Torbay Cab Company and had a ride within 10 minutes. Will not use Torbay Taxi.