TITLE On Demand

I liked the old app/structure better. I feel like they don’t update it with new workouts that often, so you’re basically just doing the same exact workouts over and over again

Where do I even start. When I can log in, which is a coin flip.I’ve been using the On Demand subscription. Sometimes i’ll try to turn on a video, only to find that I’m being prompted to buy a subscription I already purchased? Then it won’t let me watch a video. Whoever engineered the video playing feature has clearly never used a feature like that. The scrolling feature is so sensitive. The slightest swipe anywhere on the screen tells the app that I am trying to scroll. Over half the time if I go to pause the video, the app thinks I’ve scrolled back and starts over from the beginning. There should also be a feature to skip forward or backward at 15 or 30 second intervals, and scrolling should only be processed on the video time bar at the bottom. The search function is really useful. This app could really use a lot of improvements.

I’m a product management professional and I have to say that you guys are leaving A LOT of money on the table with horrible app. First off, who developed this? Did they even test it with users? It’s awful at the most basic things. It’s hard to log in, it’s hard to find the gym you want to schedule a class with. It’s just harder than it should be. I get it, each of these gyms is a franchise but you are hurting these franchises with this app. They would be WAY better off going with MindBody than this terrible terrible app. I ended up choosing not to workout at the gym I wanted to go to just because it’s so hard to use this thing! And I like their workouts!!