Tiege Hanley

The app is signed out every time I try to use it. Then, if you try to modify an upcoming order, it just opens a browser within the app making you sign in a second time. Reduce the number of clicks/screens it takes to see your subscriptions/upcoming order. The “home” tab of the app should show your next order, options to add/modify/skip that order, and then suggest your new products underneath. I really wish companies would stop sacrificing UI/UX for the sake of bombarding the user with ads or recommended products. The mobile version of the website feels intentionally confusing and I always end up using an actual computer to do anything with Tiege. I like the products. But the awful UI makes me question whether it’s actually more convenient to have this junk delivered. I already despise that every company has found a way to squeeze money out of consumers through a subscription model. Fine, I see the argument for subscription based skin care. But honestly, at this rate it feels easier to just pick out something from the drugstore.

Your product works amazing. I’ve been ordering from you guys for two years now I recommend you guys to all my family and friends. Keep up the good work From your loyal customer Jason J Jones

The app itself was fine, good even. It was nice to just have an app to look through what a brand has to offer, although it’s pretty much the same as a website. My main problem is with the claim on the website. I decided on Tiege Hanley for a skin care routine, and a pop up appeared on the website saying the app gives a 20% discount, so I download the app and the prices are all the same, because the website also has a 20% discount. It just feels like a tricky business scheme. I am still going to try the routine, just without the app.