Thumbtack for Professionals

I am a local makeup artist and have been on and off thumbtack user for a while. The leads are getting more expensive than they used to be in the past. This week itself, I have replied to over 10 leads within 2 mins and NONE of them have even looked into my message or quote. I feel most people are price shopping and want you to low ball as low as possible. I have to use my materials, spend money on gas and get to their location. Come on people understand that we are humans on the other end trying to make a living. If you are not serious then don’t send inquiries. Go to google and reach out to the business directly via their websites. I had ONE customer send me a direct lead and read my message and didn’t even bother to respond or thank me for writing her back. Ridiculous. Sometimes I feel it’s not worth being on the app. I have canceled my direct lead because it’s costing too much and am not making money rather am losing money. I wish this app had some serious people on it too who were not just price shopping or tire kickers. With the new policy update on refunds. I no longer will be using this app. Clients don’t read the whole quote and message you for services you don’t provide, not realizing it’s costing us money. If they read the whole quote and the profile that would be so much more helpful. Lost $25 on two clients not reading profiles and quotes and messaging for services not being provided. Thumbtack says I don’t qualify for refund and gave me credit only.

Very expensive leads!they charge you a lot of money even if leads doesn’t turn into hiring . They also charge you for leads from customers who carelessly send out mass email to multiple pros just to check for pricing without customers even visiting the pros profile first- this mass email is the same model as the knot- but at least the knot doesn’t charge you price per lead! There was a time where I spent close to 1000$ and none of those leads turned into bookings because some of those leads are just price shopping leads or whatever they are. Being a top pro doesn’t really help either. They have this system where they reduce the price of leads if customers contacted multiple pros - it’s not that much reduced . For example - if your price is 1000$ a wedding - everytime a customer reach out to you (even if it’s just price shopping) you get charged around 50$ —- if for example 4 other pros were also contacted - your price of that leads still might be 35$-40$ ... and this same customer can still go ahead and continue sending out more leads later on. additionally , if you are going to use the app, be aware that customers who contacted you for a quote can also review you anytime before you even accept the job or complete any work for them! Overall - disappointed with how much money I spent on the app and it’s rate of conversion.

Well, let me begin by saying, like others, I too was about to get scammed by a heating and air company! I was told that my unit was too old and that anything manufactured over 20 years ago, the parts are impossible to find. My only option was to replace the entire unit that cost $5,000. I contacted Guardian and talked with Eveline. She was very courteous and explained their company’s policies, services and options for financing available to me. Richard Eppers was scheduled to come to my home and just as Eveline explained, Richard was very prompt on arriving. It only took him about twenty minutes before he had determined that, I did not need to replace my system, it only needed a condenser and coolant. The level of professionalism exhibited by Richard surpassed all I have ever experienced with the heating and air industry. Before Richard arrived the temperature in my home was 80 degrees and within an hour, I was enjoying the comfort of my home of 72 degrees. I can not begin to tell you how fortunate I was to contact Guardian. I know that eventually my unit, being 22 years old, will need to be replaced. When that time comes, I definitely will be using Guardian to replace the entire system. Trust me, Richard and Eveline are the very best in this industry. They definitely “save the day with Expert Service” for me and my family! I highly recommended Guardian for all of your heating, air, plumbing and electrical needs!