Thrive Rewards

I expected greatness from this app, yet it doesn’t even have their menu on it- zero products listed. Also, even if you put in all the same rewards information you give them in person, it doesn’t show you your points on this app. It’s like it isn’t connected to their actual system at all. Needs SERIOUS improvements. Whoever made this should be embarrassed.

I was able to use the app perfectly fine in January for a couple weeks. Worked fine. After that, when I would try to log in it wouldn’t go through. Before when I’d try to reset my password it would say “email sent to…” and I wouldn’t receive anything in my inbox, spam folder, etc. Now, 9 months later, I actually receive a link to reset my password and I went though and did that only for it to have me put in information, one being a phone number. I put my number in and it says “this phone number is already taken.” It’s the same phone number I used to create the account and the one I use to track my orders. They have records of all my orders from the past 9 months, but no one can tell me how to actually access my over 1000 points and when you go into the store and ask, they just say “yeah our rewards program is down and has been for the past couple days.” It’s been 9 months of this. Terrible.

It worked great then all of a sudden every time I try to login it keeps trying to create an account I already had I signed in with my google account and it keeps trying to start over again I’m a bit frustrated and I can’t find anyway to get help so I’ll put it back to a five star if someone can figure out why it keeps doing that…