The Community Bank Digital

I like this app when it works. Very frustrating lately as it won’t update, can’t get in and then when you try to check online it doesn’t say online banking is down and online access will not work either. Needs improvements for sure.

I was unable to access my app. The number was provided on the app to call for help. Lisa was the one to answer my call. I just can’t say enough about how patient and genuinely kind, caring she was toward me. I’m hearing impaired and we first attempted to use my laptop so I could remain on my phone. After being unable to go forward with the laptop, I had to put my phone on speaker and recover it that way. She led me through each step, slowly and surely. I had an innate tendency to feel badly about how much of her time I was taking, however she didn’t make me feel that way at all! There are times when ppl help you bc it’s their job and they have to, and there are times when ppl help you bc it’s their job and they’re GLAD TO!! I am assuming you already know this about Lisa, but I just really want to say that you’re fortunate to have her as a person who deals with your customers. She was always helpful, always patient, always professional, and never condescending. Thank you for the great customer service!! Wendy Lemon

Thank you for updating the add. It is very user friendly for an old girl like myself. 😅 we have been banking with you for around 26 years and have no inclination to stop. Thank you again for your being The COMMUNITY Bank.