SWAN Libraries +

The functionality of the app is great for searching, exploring and even placing holds but there’s one HUGE problem that renders the app next to useless. I am logged out every session. There’s no way to remain logged in to the app. I’m not sure if it’s due to a glitch or functionality but the fact that I have to find and enter my library card number every time I want to use the app is a huge deterrent. PLEASE FIX THIS ISSUE!!!

Don’t judge a book by its cover. This app looks slick but it’s soooooo sticky. I am regularly kicked out and have to re-enter my password. Sometimes it won’t let me back in at all for extended periods of time. A while back there were filtering problems but those seem to be better. And the loading screen has seen a huge improvement over the initial screen with the library facts. But there are still lots of problems (and glitches) in the operation of an app that should be smooth and easy to use. And it’s one of the apps I use frequently, so it’s extra frustrating that it doesn’t work properly. For those saying don’t hate, these things need to be said so developers are aware of the problems and can do better, respond with bug fixes, and make their product more functional.

I see reviews about filters not working or having to sign in repeatedly, crashes, etc. I’ve had none of these issues. I’ve been able to open the app on multiple days already signed in, filter my searches and place holds for books to be transferred to my local library. I’ve also used the app's digital library card instead of carrying the physical card. App hasn’t crashed at all. I don’t have to manually select my library every time I open the app. Everything seems to work just fine. Will update if I spot any problems