Sun Van

The app in its current state is buggy. Sometimes it throws a white screen when it launches, sometimes it can’t connect to the server, and sure, the scheduling part is just broken. However, the ability to view your upcoming rides live is rock-solid. Barring a few exceptions when it hasn’t worked due to a server-side issue, it hasn’t let me down. The bugs dock 2 stars from this review. If those are fixed, and scheduling gets improved, I could easily rate this 4.5 stars. I hope the IT people see this and respond, because I poured my soul into this review.

The app has never been great…the best that can be said for it is that it is a tiny bit better for cancelling standing rides, particularly in advance, and being able to check the existence of scheduled rides. The GPS tracker is virtually non-existent, unlike trackers on taxi and other shared-ride services. The estimated time to arrival is the same - (like the app saying 15 minutes til arrival, and it is pulling up at the pick up location, while other times, it will say “arriving momentarily” for 10 - 20 minutes. And this morning, when checking to be sure I had cancelled my standing ride - on every device, “error”, with instructions to call if this continues.

Booking a trip is about 10% successful and all it does it tells me to call customer service to book. What’s the point of this app then?