Suffolk Transit On-Demand

I had booked a ticket over the phone to get me home from Amagansett, driver refused to honor the ticket, despite me being on the phone with the agent who confirmed to the driver his own name vehicle and that my trip was a valid trip. Driver arrogantly kept parroting that the seat was showed as booked (from our location, mind you) but he couldn’t verify it was us that booked it. Arrogant and stuck up he kicked us off the bus, making us wait over 40 minutes in the cold for another vehicle to even be available due to “peak demand” despite the vehicles all looking empty. Terrible execution of service, drivers are a hindrance and not a help to SCT On demand

Getting there in 7 minutes

I’ve been using this app since the middle of August and it has helped me so much whenever I can’t get where I need to go. However, there are some mornings where I’ve missed the bus and need to get to school, I order a transit, and I watch as the vehicle never moves from its starting position. It always seems to be the same driver too. I feel like each driver should have their own profile review and feedback from the driver before and after the ride. This would show which driver’s are more reliable and helpful to the riders and help improve user retention.