Sublimation Maker for Cricut

I thought I'd do the 3 day free trial and tried my first project. I clicked on make a mug and nothing but a green screen with a strip of white down the right side. I tried to import a photo nothing. not sure if its me or the programme but its not worth my tiime

Would ot even give me an obtion to look around to see what you offer, Asking for membership with out finding out if it would work for me.

Everything I’ve tried saving will not save… and if it does when I click on it it shuts down the app… also ones who are saying they can’t cancel.. you have to cancel through your App Store subscriptions (on my iPhone anyways)