Stradivarius - Clothing Store

The app is great, it hasn’t crash or freeze on me. I do all my shopping in their app, isn’t edad of going into my computer browser. It is very intuitive and you have everything very organized. I don’t understand the bad reviews, but I also just want to based my review by my experience as continuing shopper that shoppes at Stradivarius quite often de I do it all thru this app.

Why many bad reviews? I haven’t purchase anything but I like why so many bad reviews for all of these online stores???? I like to know What the stores are doing that seems to be their fault!!! Because from my understanding I’m seeing a great amount of 1 Star ⭐️ only given only to give leave a Review that isn’t good at all!And I have 3 half to be fair. What’s more important to make money one time, or to make money continuously and maintaining maintaining clients for good ?

It was my first time buying from this brand and my experience was horrible. I tried returning some of the items because their sizing wasn’t correct but I wasn’t able to return anything because their system has a problem and won’t process returns. For 5 days I tried contacting customer service and no one would reply. I send emails but nothing could be done because according to the email I received, the email box for Stradivarius is full and could not receive my request. I can’t even find a phone number on the app to contact them. This is the worst customer service. It isn’t worth buying anything from them.