State Water Heaters

Although I like the actual water heater, this app is junk. 1. It always shows I only have 10% of hot water in the tank at all times; 2. The unit comes with a water leak detector module that sits in the bottom of the pan, so if the tank leaks, the unit sends me an alert . This is all well and good, but the alert goes to the app on my iPhone and just sits there. There is no push notification like a text message, email or automated phone call. Does State expect me to check my app every day to see if my water heater is leaking? I called the customer support line and they said “oh, we don’t control the app, that’s a third party that we have no control over.” What?? You can’t control (or improve) your own app?? 3. In the Notification section of Settings on the iPhone, there is no State app showing up. I can’t change the notification setting because there’s no app to change. To the State company: If you’re reading this, look at the poor rating of this app. Don’t you think it’s worth having a developer MAKE IT BETTER??

I hope these can be fixed. One issue where the display of the percentage of hot water available is switched with the available cold water. When we don’t use hot water it display 10% hot water available. When we use a lot of hot water it displays a higher percentage of hot water available. Second issue where the usage data always reads “Unable to load energy usage data”