Spot Pet Insurance

my claim was under review and it said i need to add additional documents, and then when i try to upload them it never uploads

Pets take forever to load or don’t load at all. Pet history not loading so there’s no option to choose an existing illness or accident, meaning I can’t file a claim from the app at all. Just a horrible app now, really surprised

My policy did cover dental procedures and when it came time to file a estimate claim for my pups dental extraction they would ask for non existent records that even my vet called telling me they had no clue what else to send since they had already sent all of the medical records, they rejected the claim and then had me re open it again and then again asked for non existent records and rejected it again, I absolutely regret paying for this insurance and will not be recommending it to anyone