SmartStyle Hair Salons

I work in a Smart Style and we absolutely hate this app. The main complaint we get is that their future appointment is canceled and we believe it’s because it doesn’t show on our computer screen. I downloaded this app just to see what would happen. I set up an appointment for the next day, every so often I’ll look at our computer and nothing showed up. The next morning I had to open the salon and nothing showed up. I went a head and transferred the appointments from the book to the computer. After a few hours I received a email stating my appointment was unsuccessful.

I love being able to check in before I go. I can decide what time works the best for me, and which stylist I want. I hated going there and waiting forever to get my hair cut if they were busy. Only certain stylists cut my hair the way I want so I like having the option of picking my stylist. The only thing I wish this app had was being able to know which stylists were working the next day so I could check in the night before especially to get that first appt. But the check-in doesn’t work until they open for the day, so then I usually end up having to call to see when my favorites are working. This app saves me a lot of time from waiting at the salon so 5 stars from me!

Ive been a stylist with smartstyle almost 6 years now. I had been at Supercuts when the app rolled out and it was great for their platform but, they literally just copied and pasted the app. These are two very different types of salons and on average we spend more times with our clients and that needs to be reflected in the wait time. There needs to be more options for service and yes I know not everything can be reflected service wise in the app but they could easily add some more options. Also wait times are not always realistic. Ive had a full book and the app has allowed people to make appointments leaving me try to fit someone in and that's not fair to either client or the stylist. I do like that you can check wait times and sign in which allows me to not have to walk away from a client to answer the phone or put someone in the computer. Fifteen minutes break times and lunches are already a joke so I won't even comment on that aspect. Overall I hope they make some improvements because I do like to tell me walk in clients about it but I have shied away from telling my more difficult color clients about it. Bottom line it needs some work!