Sheehy Auto Stores

If zero stars were possible I’d give it zero. The dealership, after having me install and use the app to track maintenance schedules etc, now doesn’t even know the app exists and can’t provide any help whatsoever. The app constantly reminds you that you missed a required service but doesn’t update to reflect when you’ve taken your car in. So year out I’m still getting repeated reminders to bring my car in for an overdue service. Also it’s functionless for scheduling appointments, not that the Sheehy website is much better. Your only real option is to call the dealership. You’d think a large company would have a half functioning app.

The app gives an overview of your car’s information. It will alert you when your car is due for service and prompt you to make an appointment. However, you cannot make an appointment through the app because the “select time” feature does not work when setting up the appointment. Thus, you have to call, be placed in their cue, and have the Sheehy lead answering service make your appointment because the Hagerstown store doesn’t answer. Frustrating.

You can’t change your password in app. If you logout and you “forgot password”, the site generates a new random password that you can’t change either. Also…If you go into the SAVY screen, you get stuck as there is no back arrow.