Sengled Home

I got four bulbs I’ve been using for a year now. We just moved to a new house and I’m trying to get these bulbs connected to the new Wi-Fi. The app keeps asking me to check setting to allow the app to access local network devices. The app already has this permission in my settings but the app just keeps asking again and again anyway. Can’t get passed it. UPDATE: They have updated the app and everything is working perfectly again so I’ve changed my rating from 1 star to 3. Can’t go more than 3 stars because…they need to be more careful with future updates to they don’t completely crash their product again. Also, when calling their customer support number I just got a recording that they’re not taking calls at this time. I emailed too and they never responded. The bulbs themselves are pretty decent but lose connection when used in my porch lights despite the fact that my router is still very close by and the signal is strong. For less money I bought a four pack of Feit brand bulbs at Costco that work much better, don’t lose connection, and have color changing abilities.

UPDATE: I was the reply from the devolver. When you call support the recording tells you they aren’t taking calls. I emailed support yesterday morning, and more than 24 hours later I haven’t gotten a reply. Again, just don’t waste your money. The app is terrible and support is unresponsive. It’s so sad I’ve invested so much money into an ecosystem that doesn’t provide basic support. Having a functioning app and being able to add a new bulb is basic. This isn’t asking too much. I’ll be looking for replacement bulbs soon. I’ve purchased several bulbs over the past few years. The bulbs are fine but the app is miserable. I’m attempting to add a new bulb. I’m promoted to enable access to the local network. Theses permissions are already granted to the app. I have over 20 bulbs so I’m familiar with the process. I check the settings. Everything is enabled. I attempted to add the bulbs using my iPad. I get the same error, so clearly the app is broken on iOS and iPadOS. This experience happens regularly. There’s always some bug that prevents the set up process. It’s infuriating. I keep thinking maybe things will get better but it’s been 3 years so don’t waste your time. The bulbs are great once you get them added but you’ll lose your mind before that happens. The bulbs are useless if the app is unreliable. For some context I have both the wifi bulbs and the bulbs that require a hub. Both versions have given me issues during set up. Additionally I have multiple smart home devices and I’m very technical so, I have a good command of what I’m doing here. Take it from me, just skip these and pick another brand for your sanity.

Bought 4 bulbs. Needed to create an account, so did so through the app by using the “Create an account” link in the app, filling in my email address and waiting for a verification email to create a login. Email never arrived after multiple tries; I checked spam, trash, and every other folder, a ne nada, it just doesn’t show up. So I’m unable to create an account using the app. Went to their website instead. There I’m able to create an account and log in to their website, but only after multiple warnings telling me I needed to allow cookies, even though cookies are already enabled. Unfortunately, there appears to be a complete disconnect between the website and the app. Using the same email and PW in the app that I use on the website throws an error message: “Account does not exist.” I’ve tried for the better part of an hour to make this happen, logging in, logging out, restarting my phone, trying on my iPad, going through the Sengled app, going through my SmartThings app, all with the same result. API is hosed. With no way to create an account in the app, and the app not recognizing the login created on the website, there’s no way to set these bulbs up. I can’t believe the incompetence of a company that trips you up on something as simple as creating an account. Sending the bulbs back, deleting the app, and I’ll never buy from Sengled again. Horrible experience.