Scotia Rewards

Tried for hours to redeem points to no avail. Chat assistant was useless and when I asked for a phone or email for further support they told me my only option was the app. Truly criminal and reporting this to the Consumer Protection Commission in the Bahamas. It’s clear that multiple users in the Bahamas have complained to no avail over the years — at this point it is criminal.

I was directed to this app from the Amex credit card section of the Scotiabank Caribbean app. However, I am unable to login because it keeps saying the cardholder name (my name) is invalid. This issue needs to be fixed. I see that this app has not been working for a few years. It does not reflect the high standards to which Scotiabank adheres. I rate the banking app quite highly, but this is a substandard product.

I downloaded the app because it’s how to use my rewards and when I open it, it redirects me to website saying opening scotiabank app to authenticate. Then the website says I don’t have the scotia Caribbean app and I need to install it. But I have the app and I’m signed in on it. I have both rewards and bank app open and nothing. Ever works. Trying for over a week. Spoke to “alle” for help and just get the same response. She asks for a screen shot and there’s nowhere in the chat to send one. It’s pretty bad.