Rotolo's

I love Rotolo’s and wish that this app starts to work again. It opens and closes back up within seconds. It had a recent update, but did not address the problem. Please fix the problem.

I downloaded this app to use for the first time tonight. First, we had issues with rewards, it first said that you would get $5 off for signing up, so I did that. Then nothing came through for that; instead it then said you could get $5 off for registering your card. I thought forget it, everyone is hungry. I went ahead and placed my order with a pickup time of 7:35. My husband went to pick it up at the allotted time and sent a message asking for the status…not a good sign. I checked the app, which showed that the order had been completed; when in reality, the store has not even begun to work on it. It’s currently after 8:00 and there are at least 10 other orders ahead of ours. I would not recommend placing an order on the app as the information is completely false.

I actually work at rotolos and I constantly have problems with this app. The rewards and promotions need to be fixed. They are so glitchy. I had hundreds orders today messed up because of this app (pi day). Rewards or discounts aren’t applied to the cart. If you redeem on one page, but not at checkout, the offer disappears and there is no way to apply the offer again. It’s just so finicky. I can’t redeem offers like I should be able to. Also, half of the time, the QR codes don’t work and they show no offer available in Toast, even though I’m literally looking at the coupon. Then once you click off of the coupon redemption screen, it’s gone forever whether it was successfully applied or not.