River Island

Great clothing, nice style, delivery is extremely great for the package to be delivered to the USA only issue is that I can’t use my Klarna account on the app hopefully in the future you all can update that feature

As a US shopper, I find shopping at RI to be like a gamble. It’s hard to know if what you see is what you get. They make some great clothes, but I’ve learned the hard way that’s not true for everything they make. Since they don’t offer free returns, you have to pay out of pocket to return to the UK if something doesn’t fit or looks different upon receipt. Sometimes that can cost more than the item you want to return. You could end up losing that’s why it’s a gamble. As I mentioned, a fair amount of their clothes are fashionable and very high quality. But you have to beware because sometimes the models aren’t actually wearing the size the profile claims they are and clever photography hides some of the flaws and bad fitting.

Bought a dress online I’d tried on in the store, but when it arrived, the fabric was not the same and was super unflattering. It turned out that the website listed 2 dresses (same color, same style) under the same heading which was extremely misleading. Also, the label in the store did not match the correct dress online. When I reached out to customer service, they were so unhelpful and did nothing to help the situation . They wouldn’t even waive the delivery fee for the correct dress, and I’d have to pay $10 for postage to return the dress and get the refund. Now I’m out $40 and don’t have the dress I wanted for my 21st birthday party. Never shopping at RI again.