Rently Tours

I’ve never had issues like this before I enjoyed this app I still do but the service is ungodly, I cannot tour house my move date is less then a few weeks if that and since then I was told to email whoever and I’ve went 7 emails thought out the last week got one email stating I broke security protocols but how though. You take my money let me set yo tours allow me to drive an hour or 40 minutes away after working the 120 hours or more I work trying to find time and fit this in because property managers never get back or it’s phone tag but waste my time to tell me email them they’ll email you back within 24 hours to get a vague email stating I broke security protocols but nothin else after telling me on a recorded line they’ll give me full details and try to resolve it yet here we are still no refund still being told they can only be contact through email like that’s bull, every company has a phone work phone lf some sort of not then your expected to get back to someone asap. Not one email and then ignore the others I’ve sent!!!! Worst service I’ve had in a while. So I was told a manager was at a meeting conveniently enough and the same response I got the last time I call to try to deal with this. The app is great when your service people aren’t messing up or you’d app is locking accounts and you guys do nothing about it.

Let me start this off by saying I didn’t actually read the reviews until AFTER finding a home through Rently. I first learned about the app when looking at rentals on Zillow and when I went to schedule a time to view that property, it brought me to the Rently app to do a self-guided tour. My mind was blown! Because I hattteeee having to coordinate times with a rental agent to go see homes (I have three kids, homeschool, and run a family business.. I don’t have the time to coordinate schedules). Anyway, from there, I started using Rently exclusively to look for homes. People complaining about scams, that is not completely Rently’s fault. I think they’ve got a much better vetting process now, but it’s up to you to do your due diligence and research on whatever property manager/landlord is listing the property before sending anyone your money. People complaining about applications/fees, that has nothing to do with Rently. These are individual property management companies/landlords who LIST their properties on Rently’s site, and THEY are the ones who collect app fees and look over your applications. So if no one responds to you, that’s not Rently’s fault.. they’re just providing a platform to connect landlords with renters. Also, I’ve looked at over 30 homes maybe, and have always been able to get in. Whenever I’ve had an issue with a lockbox (maybe 2 or three times), I’ve always been able to get through to customer service rather quickly. Anyway, after months of searching for the perfect property, we finally found what we wanted and the move in process was very easy and straightforward. All in all, I’ve enjoyed the app and although it took a lot of patience to get the house we wanted, I’m very much satisfied with my experience through the app.

They have so many great homes in Arizona and I’ve seen some across the US too but most out in Arizona! Just know that most of the realtors discriminate against the housing voucher, and in my opinion they should be investigated and/or fined! Mains Street Renewal doesn’t but like I said many do, and it makes it so hard to find housing even when you can afford it, they make you out to be a bad tenant because you don’t make 3 Times the rent even if you make enough to pay their rent and pay all your bills and expenses too! I think a lot of the the realtors don’t follow the fair housing act law and should be held accountable!! But Rently is great for touring homes without an appointment and a great way to find nice parts of cities just not if the realtor doesn’t want to follow laws and discriminate in whatever way they feel they can! To be honest I can hardly use Rently because they allow these companies to use their platform and they allow them to treat none white collar and middle class people unfairly yet we are just hard working people like most people!! It’s sad!