RBC Mobile

This is how banking is supposed to be, everything done with the tips of your fingers, the best function for me is cheque mobile deposit. But I think the direct investment should also get an app as there’s competition out there that has rolled out various apps for investment purposes. This will go a long way in making RBC more competitive as everyone has gone digital.

The mobile cheque deposit function in Version 6.7 does not work, on my iPhone 7 running iOS 13.3 as I am trying to deposit a cheque issued from Canadian government. In the past 5 days I tried numerous ways of picture-taking using the app but the photos were all rejected. I tried bright natural & bulb lighting, dark surfaces without reflection, video or auto mode and manual mode, with and without flash, and different distance or framing to contain 4 corners. I also deleted the app, shutdown and restarted the device and reinstalled the app, and attempted on a different iOS device iPad. None worked. However older version of this app worked well on this same device in successfully depositing cheques. Customer service denied any problem and said nobody else has reported this problem. This is a very frustrating experience, considering Canadian banking is going paperless but electronic means are not reliable and online customer service is indifferent and insolent.

I’m surprised to see such such a low overall rating. To the people complaining and leaving 1 star reviews, please check out the other banking apps. This is easily the most intuitive and well designed one out there today, most apps still don’t even support FaceID and the UI on those other ones is pulled right out of 2005. Devs have done an overall fantastic job with this app, plenty fast and has never crashed on me once. Overall 5/5 stars from me, I just have one small request and that is to implement an option for ‘dark mode’ in the next major release it would be greatly appreciated. Thank you