Rally: Pay Bills, Earn Rewards

Excellent app! Using this since last year and it has never disappointed me,very helpful in tough times. I needed a quick and hassle-free way to transfer money from my credit card to a friend’s bank account, and this app made the entire process smooth and convenient. The transaction was easy to complete, the interface was user-friendly, and the amount reached within 15 seconds without any issues. A reliable solution when you need flexibility with credit card payments. Highly recommended!

Dear Customer Support Team, I am writing to report a serious issue regarding multiple card payment transactions that have been debited from my account but have not been successfully processed. A total amount of ₹35,000 has been debited through the following transactions made using my IDFC Bank / HDFC Bank Credit Card: ₹10,000 ₹10,000 ₹15,000 However, the payments were not received by the beneficiary, and the transactions appear to be stuck in "In Progress" status on your platform. This clearly indicates that the transactions did not complete successfully after authentication, yet the amounts have been debited from my credit card account. Despite waiting for a considerable period, the funds have neither been credited to the recipient nor refunded back to my card. I have already attempted to contact customer support regarding this matter, but I have not received a satisfactory response or resolution. This situation is extremely concerning given the total amount involved. I request that you: Immediately investigate all three failed/stuck transactions. Confirm the current status of each transaction. Clarify whether the amounts will be credited to the recipient or refunded to my credit card. Provide an expected timeline for resolution and refund, if applicable.

I am facing a serious issue with a card payment and there has been no response from your customer support so far. An amount of ₹30,000 was debited from my ICICI Bank RuPay Credit Card, but the payment was not received by the receiver. The transaction is currently showing “Authentication” / “In Progress” on your platform. This clearly indicates that the payment did not complete successfully after authentication, yet the amount has been debited from my credit card. Even after several hours, the amount has neither been credited to the receiver nor refunded back to my card. I have already contacted customer care multiple times. I even received a call where no one spoke, and I have sent emails earlier without receiving any response. This is extremely concerning, especially when a large amount like ₹30,000 is involved and there is no proper support available. I request you to please: 1. Immediately check this authentication-failed transaction 2. Confirm whether the amount will be credited to the receiver or refunded to my ICICI RuPay credit card Please treat this matter as urgent and respond at the earliest. Thank you, David Vishwakarma