PSE

The enhancement to check on electrical outages throughout the state in addition to my service location and without logging in is great feature. Bill paying is very easy as well and shows amount due, date due, and options for immediate and delayed payments. Only two things I’m missing that app does not seem to have. 1) The very important feature that is missing: Scheduled later payments do not have visibility, so it seems possible to schedule multiple payments when one was intended. 2) The nice-to-have would be ability to use a wallet like Apple-pay instead of storing card info in app that needs updating when card info changes.

This app literally doesn’t work 90% of the time. I assumed they would fix it by now but I guess not. Everytime I get on the app to pay my bill, it doesn’t let me long on & just sends error messages. It does this every time up until days after the bill is due. I pay way too much money for you guys to not figure out your own app… pay someone to fix it cause it’s unprofessional and cheap to continue with a broken app.

I have been using this app (iOS version) for over 5 years. When the app works, it works well. I super appreciate that it is easy to navigate and provides the information I need such as amount due and when, see my usage, and the ability to make payment arrangements. However - there are many times that the app does not work - logs me out too soon/frequently, attempt to use results in a loop action, or an error message keeps popping up with no detail about what the error may be. I’ve also only recently discovered - thanks to feedback from fellow app users - that if one is encountering a bunch of errors, this could indicate an update has been made by the developer (which there appear to be no notices about) and then it’s a matter of deleting the app and re-installing it. If this is the case (which it seems to be) the developers should build in a prompt, please, to let users know to head to the App Store to apply the update. Instead, users are deleting and re-installing the app out of frustration with unexplained errors and/or unusable behavior. Thank you for your time and consideration.