Proctortrack

Genuinely one of the stupidest ideas for a remote proctoring experience I’ve ever seen. They make you go to your testing room during the identity verification process. If you live in a home with any sort of wall decor they deny it. They want a 360 pan of your entire room. This is just not acceptable for people who live in a normal house. The registration and identity verification process was so arduous and took over an hour and I didn’t even complete it all the way before realizing this was a total complete waste of money and time. This is so not acceptable

Soooo many extra steps for no reason. It took over an hour to get everything set up, especially the time spent sitting there waiting for the proctor to approve of my secondary camera. It’s a waste of time. Like I get needing to ensure no one is cheating, but the old setup of using just the computer camera is so much better. So many extra steps and “solutions” like “The camera cannot be on the same desk. Pull up a second desk.” Wow thank you, let me make another desk appear out of thin air in my shared dorm room. So frustrating and time wasting.

The testing experience and support was awful. I got onto the software a few minutes before the scheduled time and got nothing from problems. Every proctor I got in the 3 times I restarted the software, was slow to respond and not helpful. I spent 2 hours trying to get it to work and an hour and a half before I decided to call support (and wait on hold for a while) after a long time in the support chat with no response and proctors who kept leaving me without answers for 15 minutes plus then telling me to just restart with no luck or solutions. Eventually it was too "late" to start the exam (even though when I originally scheduled there was a later time that had by then been filled but apparently support has no control over scheduling and could not just push my time back a little) and I was forced to reschedule to another day even though I got on the exam early. Even then I have no idea if it will work because there is no way to test it before the exam even with support. I am confident in tech from micro computers to programming and robotics so this is not a user error. Even if it was user error, the support was so unhelpful it would not even matter. If you are debating taking the CLEP exam in person or online do in person it will be easier. If i could give negative stars I would. I have wasted time, effort, and money with almost no support and all I got was "I am sorry this frustrating". This is an embarrassment to college board and CLEP tests I don't know why they would use this company.