Princess Cruises

App is functional. Navigation is not intuitive. Important things I wanted to see were buried three levels deep and not where you think they should be. Your daily folio (bill) and progress on drink credits and should be more accessible. No way to see how many waters you’ve consumed against your allowance. Ship navigation is nice but the user interface is clunky. Photo app is terrible. Act of buying the down load package and adding photos are two different steps. It should not let you buy that package without selecting photos. They are two different and unconnected steps and the app does not guide you to select photos or say anything about it. Once you figure that out and try to download load the photos to your phone (in the app). It says “ downloading” and then gives an error message. Tried this four times. Same thing. Asked an attendant for help. He said did you look in your photos app? The photos download four times. Never got a success message “congratulations your photos are downloaded to your photos app”. Just repeating error messages. We are tech savvy. Make this better please.

Imagine you have a dinner reservation on a formal night. The group is running late, so you click on your reservation to reschedule it. It shows you several time slots available so you choose one. It warns you that your current reservation will have to be discarded. You click ok because it just locked in that new time slot for you, and there are several still available. You click ok and are bounced to the landing page foe reservations. You now have no reservation. You still see several slots available in the app. But it errors each time you select one. You are now locked out of the system. Imagine what that does to your blood pressure - you can see available slots but cannot reserve one - not even the one that you had already reserved! I later had occasion to see the web app hosts use to manage reservations. Your Cancelled reservations will remain in the system (they may tell you you are not in the system, that is a lie). The system retains cancellations and considers them a conflict. I stood my ground with the host that night because their app screwed me over - and I am a web developer; their system is very poorly designed, to allow a user to get to this state! Fortunately they were not running the restaurant at full capacity, and when my wife came over they found a table for us. They had to deal with this terrible situation caused by lame app developers. Never. Change. Your. Reservation.

It’s hard to know where to start because this app is downright terrible. If you order food and one item isn’t available, nothing will be delivered. There’s no way to communicate with the service team about your order through the app, leaving you stuck. When you message the chat line, they’ll suggest you call guest services—where you’ll spend at least 10 minutes on hold, only to find out they don’t have the one item you wanted. They’ll apologize profusely and then send the rest of your order, but by then, the experience is already ruined. Drinks take 30 to 45 minutes to arrive, so you’re forced to plan 30 minutes to 2 hours ahead for everything. That’s exhausting, especially on a vacation where you’re supposed to relax. I wanted to shut my brain off for one week, but this app made that impossible. On top of that, the app is incredibly outdated. There’s no way to sort events, which makes it unnecessarily hard to figure out what to do. It’s clear Princess Cruises is far behind the times when it comes to technology. While other companies are implementing AI and streamlining customer experiences, Princess seems stuck in the past. The app feels like it was designed for retirees who aren’t as tech-savvy, which might explain why their customer base skews toward those over 65. If you’re looking for a modern, seamless vacation experience, I’d recommend looking elsewhere. Princess Cruises, and the overall experience—was a major disappointment.