App Profile: Norwegian Cruise Line

Android / Games / Puzzles

Norwegian Cruise Line

Installs:

Rating:

4.80

Total Reviews:

115.03k

Top Countries:

US, CA, GB

< $5k

/mo

100k

/mo

Reviews: What People Think About Norwegian Cruise Line

Midwestern Gal 100

Rating: 4/5

Update: Someone exaggerated I visit the ship’s Internet cafe and chat with the tech guy on duty. Turns out if you have an iPhone and the private relay feature is turned on, you need to turn it off. Both NCL apps work just fine now. Now being able to really compare both apps while on board, I prefer the old app due to the chat feature and the deck plans/maps. If NCL continues with the new app, please add those 2 features! I’ve been on the ship all day and the app still doesn’t recognize I’m on board even though it shows ship time. The ship’s internet is working fine on my phone but neither app (this one and the old one) will recognize I’m on board. I can’t see my itinerary or any of my excursions/meal reservations. The chat feature of the app isn’t coming up like it normally does. I’m very frustrated. This shouldn’t happen. I liked this new app better than the older one right up until I boarded the ship. Now it won’t work at all. I just get errors. Update: it’s day 5 of my 10 day cruise and it still won’t recognize I’m on board or function properly.

!Dane!

Rating: 1/5

(Posting this review for experiences Jan/Feb 2025 for cruise sailing dates summer 2025) Our group of four has spent numerous hours trying to book excursions through the app and also the website. We have reviewed, selected, added excursions to our cart and when we attempt to purchase, we get a message that an error has occurred, and our cart has emptied by the system. So we spend more time searching for the excursion we wish to purchase. Try to add them each back to the cart and get an error, “Whoops, an error has occurred. Please try again later” or “No longer available”. We have tried to chat with representatives who tell us, “You will need to call the booking office”, but the office is unavailable. We have tried to purchase excursions at all hours of the day; hours that would be considered regular business hours, very late evening, moments after midnight, and at every hour through the night from 1:00am-7:00am. There has been NO EASE as the title of this app states and there website is no better. We have been trying to accept the glitches happen and mentally “chant“ affirmations to ourselves that we are going to have a great time. We have spent years saving for and now have spent several thousand dollars on this dream cruise but it might be our first and last time on Norwegian. We have sailed with two other cruise lines and never had a single problem with either. We are so frustrated and disappointed with Norwegian.

pjette

Rating: 2/5

Based on my own experience and the comments I've read on the web, there's no way this application can be rated 4.7 stars. They asked their 10,000 employees to do reviews. The application is simply THE WORST of all the companies. Full of bugs, totally useless (70% of the functions redirect to their website) and it doesn't update well (have to logout to refresh). Basically, it's an itinerary viewer. Once you're on the boat, you can see the daily schedule, but it's basically just unsuitable PNG images. You can no longer see the schedule or set favorites to remind you what to do during the day, as you could with the old application. They've also removed the chat function to, I presume, force customers to pay $400 for Internet to be able to communicate with their family on the boat. Basically, the application is prettier. For the rest, 100% of the old application was better.

About Norwegian Cruise Line

Get even more out of your vacation with more features, more control, and more simplicity - all in the palm of your hand.

Norwegian Cruise Line’s updated app makes it even easier to tailor your perfect vacation. Take full advantage of our endless experiences and wide variety of dining, entertainment, excursions, activities, and more. See comprehensive onboard schedules, view extensive excursion details, browse updated menus, view entertainment listings, and make reservations for experiences onboard our ships and at our incredible destinations. Above all, prepare for your cruise with ease – your vacation begins the moment you board!

BEFORE YOU EMBARK…

Discover your detailed itinerary with your pre-cruise planning checklist guiding you every step of the way. Make reservations for your favorite activities include excursions, entertainment, dining, and our exclusive Vibe Beach Club. Keep track of these activities with My Plans – outlining all of your vacation fun right at your fingertips. To speed up your boarding process, complete our simplified Online Check In experience. Get excited by counting down the days until you board one of our incredible Norwegian Ships!

ONCE ONBOARD…

Connect to the ship’s complimentary internet to use the app free of charge. Keep track of your favorite activities by having the Freestyle Daily just a tap away! Hungry? Make new dining reservations and browse the menus of our incredible dining offerings. Explore our incredible destinations by booking one of our incredible shore excursions. Keep track of your daily expenses and purchases in real time. Reserve and enjoy are incredible entertainment offerings. Never miss an activity with My Plans keeping you up to date for your next great adventure.

File size: 197365760

Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBHBBBYBEBMBRBGCLCOCRHRCYCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMTMXNLNZNGNOOMPKPAPEPHPLPTQAROSARSSGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOKHEELVNIPYAFGEIQLYMAMZMMYEBJBFCMCGCIJOLAMLSNTZUGZMZW

Minimum OS version: 13.0

Release Date: 1724828400000

Published by Norwegian Cruise Line®

Website url: https://www.ncl.com/apps

Publisher country: US

App Profile: Norwegian Cruise Line

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