PointBank Mobile Banking

The Bankers and Tellers at Point Bank in Denton ALWAYS treat me like I’m their ONLY customer! They continuously go above and beyond in customer service and that is why I stay with PB! I travel a lot and I really appreciate the Zelle ability and being able to transfer funds from one bank account to my Point Bank account. Point Bank, WILL ALWAYS be our Primary Bank! Their services just get better and better!

I love Point Bank, but the alerts repeating the way they do is very unsettling, and with seemingly no end in sight. I’ve reported it twice and was basically told that all the workers there have the same accounts so they already know about the problem so I don’t need to tell them about it. I just wanted to have some hope that it was being taken care of since it has been going on for many months, but that phone call left me feeling dismissed. I know you’re not all like that, that’s why I’m still with you. For the most part we are treated with respect and interest. Thank you!

New update, new review! Ok, so the new update is kinda cool! But no new stars. Lots of new features just takes time to get used to! I would give it more stars if they would add daily transfer back to the list! They offer a dozen different transfer options but not daily anymore. I now get fraud text & calls! Alerts on mobile deposit acceptance and clearance works again!!! (I was signed up for them but never got them) We also have a business account and have gone thru all the steps to make it a “business free checking” but still charged a monthly fee. We give up at this point, we’ve done everything asked and still charged monthly. We opened our first account with PB in Aubrey in 2000, when loyalty was mutual. Now it feels very one sided.