Plex: Find Movies and TV Shows

For a long time, I couldn't find fault with this media app. It looks amazing and is extremely flexible and scalable. I use it at home on a Mac as the server and am able to run an Apple TV with its beautiful interface. My most irritating pair of bugs is with the iOS (iPadOS) app. When I'm watching content on my iPad, subtitles are shown when they shouldn't be. They show up as "OFF" in the settings, but they're most definitely on. The only way to get them to go away is to turn them on, then turn them off again. HOWEVER, after turning them on, the timing for tapping the required menu to turn them off again is very important, because there can be no subtitles present on the screen when the video is paused to turn subtitles off or that subtitle will be present at the bottom of the screen for the rest of the video, or until this whole maneuver is attempted again. Very distracting and an irritating bug to say the least. Most shows have a minute or two of recaps, so it's pretty much all nonstop dialogue (subtitles). This all being said, the Plex team has created an AMAZING media environment for the user. This level of quality is what every media company should aim for. I'm sure once the folks at Plex discover this bug, they'll be able to squash it in short order.

On their website, there is literally no way to open contact with support. All they provide are links to articles. They even explicitly state that all contact for support with Plex will be ignored. IMO, that’s a terrible way to run a company. User feedback is one of the most important factors of making a satisfactory product. So leaving a review and hoping the developers see it is my last resort to report this bug. I have an issue regarding my Plex Pass subscription. When I watch downloaded videos, the skip button is grayed out. For streamed videos, this bug is not present. I am a little irritated at the quality of the video player for downloaded videos, especially since it’s a paid subscription. The lack of customer support regarding legitimate issues and bug reporting is astounding. It’s a wonder there is a functioning product at all. You know what all successful software companies have in common? They have open channels to listen for customer feedback about their product. Now I understand the financial cost of accepting torrents of emails from customers. I understand it can be frustrating to receive thousands of emails that could have easily been answered by reading an FAQ. But seriously guys, you need at least SOME way to report bugs. Especially for a paid service. I love Plex, but it has its issues. You guys deserve to hear about them as much as your customers deserve to have them fixed. Please open a channel of dialogue between you and your community. I promise that you will have a stronger product as a result. Thank you for everything that you do. I hope you take what I said here to heart.

I love Plex for it’s beautiful organization and easy to use interface. Having almost all my media in one place has always been the dream and Plex has done that for me (for about 80% - still missing native audiobook support and support for eBooks). Having full control of my own personal media cloud and server has been incredible. The movie and show ratings from Rotten Tomato are awesome and being able to watch a trailer of something is convenient if someone wants a quick synopsis. I love being able to put all our childhood videos converted from VHS on my own cloud and give access to my family to see any of the embarrassing and amazing home videos anytime. ***DEVS: Would love to see a audio only version for Apple Watch for streaming or offline usage to listen to podcasts, music, audiobooks - Audible does this now which has been amazing. Being able to listen to Plex media with only a watch and bluetooth headphones would be a game changer. Also native audiobook support and support for eBooks would basically round out any media needs I could possible want to have in one app! Love what the Plex teams does and always looking to see what they’ve recently added. More than happy to be a part of the Plex Pass Lifetime member. Keep up the amazing work!