Plex: Find Movies and TV Shows

For a long time, I couldn't find fault with this media app. It looks amazing and is extremely flexible and scalable. I use it at home on a Mac as the server and am able to run an Apple TV with its beautiful interface. My most irritating pair of bugs is with the iOS (iPadOS) app. When I'm watching content on my iPad, subtitles are shown when they shouldn't be. They show up as "OFF" in the settings, but they're most definitely on. The only way to get them to go away is to turn them on, then turn them off again. HOWEVER, after turning them on, the timing for tapping the required menu to turn them off again is very important, because there can be no subtitles present on the screen when the video is paused to turn subtitles off or that subtitle will be present at the bottom of the screen for the rest of the video, or until this whole maneuver is attempted again. Very distracting and an irritating bug to say the least. Most shows have a minute or two of recaps, so it's pretty much all nonstop dialogue (subtitles). This all being said, the Plex team has created an AMAZING media environment for the user. This level of quality is what every media company should aim for. I'm sure once the folks at Plex discover this bug, they'll be able to squash it in short order.

On their website, there is literally no way to open contact with support. All they provide are links to articles. They even explicitly state that all contact for support with Plex will be ignored. IMO, that’s a terrible way to run a company. User feedback is one of the most important factors of making a satisfactory product. So leaving a review and hoping the developers see it is my last resort to report this bug. I have an issue regarding my Plex Pass subscription. When I watch downloaded videos, the skip button is grayed out. For streamed videos, this bug is not present. I am a little irritated at the quality of the video player for downloaded videos, especially since it’s a paid subscription. The lack of customer support regarding legitimate issues and bug reporting is astounding. It’s a wonder there is a functioning product at all. You know what all successful software companies have in common? They have open channels to listen for customer feedback about their product. Now I understand the financial cost of accepting torrents of emails from customers. I understand it can be frustrating to receive thousands of emails that could have easily been answered by reading an FAQ. But seriously guys, you need at least SOME way to report bugs. Especially for a paid service. I love Plex, but it has its issues. You guys deserve to hear about them as much as your customers deserve to have them fixed. Please open a channel of dialogue between you and your community. I promise that you will have a stronger product as a result. Thank you for everything that you do. I hope you take what I said here to heart.