PGC311

All service requests (ie missed trash collection) in app do not work. You go through the whole form filling out info and at the end the same error message comes up saying “We're Sorry Your Service Request could not be submitted as the 311 Service does not appear to be reachable at this time..” This has been the case since the app was updated earlier in 2025. No way to contact developer or PG County govt to fix. Links in App Store don’t work. Help phone line at PG County Govt is an endless maze of people that don’t know who to contact.

The is app and their website is completely worthless. We pay taxes for trash collection and they “Bates Collection” never collect trash or leave it sitting there. I observe the so-called workers every Friday conduct these criminal act.s. Fleecing our money. We are paying for a service that we never receive. That’s criminal. The county executive is a crook obviously and doesn’t care…Period…it’s Ridiculous we as homeowners have to complain about trash collection in such a wealthy county. Utterly ridiculous. So disgusting with PGC.

This app seems to have many services that you can request. (Bulk trash, dumping report, etc) and has FAQ section snd information section. Had a location feature that if enabled on phone will use your location so you don’t have to enter anything. I like that there is an area that summarizes your history of service request for status. The problem with 3 stars is that the HOME menu button does not work once your at the information and faq page. You can’t get back to request of service once you read it. That should have been tested before release for sure.