PagerDuty

The sound and vibrate settings don’t actually change the sound and vibration of a notification. Even with vibrate off, a notification triggers vibrations, sometimes INSTEAD of a sound. This is with critical alerts on as well. The alert tone chosen in settings isn’t played during a notification, instead it’s always the PagerDuty default sound…and only when the app feels like it, not consistently. The only consistent thing in each notification is the vibration. How can users trust this app to reliably notify them of incidents?

I previously left a 2-star review (which Apple isn’t letting me edit for some reason) because I was unhappy with the new layout of the screen that displays details about an alert. The developers responded to my review and fixed the issue in the latest version. Other than that I’ve had no issues with PagerDuty—it’s reliable and easy to use. Thanks for being responsive to your users!

I was a real pain to setup and get working correctly. I had to play around with JQL to understand what I wanted it to do. Now that everything is set up it’s great. It really helps me to respond to Jira tickets quicker. Since I’m on call all the time I don’t have to check my email constantly anymore. I only use the actual app to acknowledge and resolve tickets so it works great of that.