PagarBook - Manage Staff Khata

Had worse experience with them I took subscription 2 to 3 years back after that. My business didn’t work well and I almost closed My Business and told him not to renew my subscription. After that, my subscription expired. After expire of subscription, he started calling and asking for renewal, I gave simple reason that I don’t have more than one Staff so I don’t want to renew it. I can manage one staff salary and attendance on my own. They Counter, question me, why, and what is the reason? Then, after it became routine or every 10 to 15 days, they call and ask for renewal of subscription, and after my many times, I requested them, but they didn’t understand. Such kind of follow up is harassment. Really disappointed with their behaviour.

We have been using PagarBook for our company and it has made our HR and staff management process much smoother. The platform is very user-friendly, especially for managing attendance, salary, and staff records. What stands out the most is their customer support — very prompt, polite, and helpful. Whenever we had any issue or doubt, the PagarBook team resolved it quickly with full cooperation. They are always ready to support and explain features patiently

I complained week ago that employee’s punch in punch out is not working. But it has not been resolved yet. After 20 days repeatedly complaint, there were unable to identify problem. Finally they gave refund but their technical team is not good to identify or resolve problem. After returning refund, they asked to remove negative review. My review was regarding their customer support for app. They refunded money & they consider that as a best customer support. Not only they customer executive mr. chintan prajapati but their manager mr. sashank also. Manager mr. shashank was very rude while attending complaint. First he offered me facial recognition features at 25% price but i rejected because app is not working in iphone then why should i spend more money for useless app. I was promised that within 1 day they will revert but they never did. After refunding money mr. shashank spoke rudely to remove my review. He also told that if I don’t remove reviews they will ask google to do so.