OutdoorElements

After numerous workarounds using new app, system still does not stay connected to their server. Continuously having to delete device and adding back only to work for a short period of time. They are using 2.4 ghz for WIFI connectivity as do many outdoor devices but their third party developer can’t seem to resolve connectivity issues. Frustrating considering the thousands of dollars spent on a beautiful pergola for an app based system that does not work as designed. Perhaps the Four Seasons product should have been the way to go. Do better for your customers Outdoor Elements.

We recently had a beautiful pergola installed. Gorgeous product. Functionally is not great when app stops working and along with the physical remote. The most frustrating part is Outdoor Elements has no idea how to resolve the issues on their end and continue to place blame on the internet…. When the remote doesn’t work as well. Frustrating because we’ve only had the pergola installed for roughly a month.

Unable to connect to pergola reliably since this app was updated to support WiFi models also. I have the Bluetooth model and my phone will connect then immediately disconnect since updating. My wife’s app on the other hand continues to work since she has not updated her app. Please fix. Also why is login even required if I’m on Bluetooth only anyway should make that optional