OuiCar • Location de voiture

I used OuiCar to rent a utility van to move. I rented the van one week prior to my moving date, and validated my drivers license, insurance, etc. I received the confirmation email from OuiCar stating my insurance and reservation were valid. The morning of my reservation, while sitting in the car with the moving van renter, about to start the trip, OuiCar cancelled my reservation. The owner of the van, nor I, cancelled, OuiCar cancelled the reservation. As OuiCar cancelled the reservation within the hour of the start time, OuiCar also refused to refund me any money, per their cancellation policies, even though OuiCar themselves cancelled. Not only did OuiCar steal from me, they also ruined my moving day. OuiCar stole money from me and I’m still fighting to get it back. So far this sham company has done absolutely nothing to assist. In the end, OuiCar stole money and time from me, and has horrendous customer service. OuiCar has caused me severe stress, and also caused stress for their users who rent their vehicles. I will fight this company every single day until I receive the money stolen. If you need a reliable rental, please use another means of renting and do not trust OuiCar. It will save you money and stress.

I would strongly recommend NOT using these crooks. We rented a car through the app, and then traveled to meet the guy that was going to rent the car to us. Once we met him, he decided he did not want to rent the car to us to us because he didn’t like the ‘look’ of my American and international drivers license. He was able to cancel the reservation by calling OuiCar. I came to find out a week later that OuiCar reimbursed just a fraction of the several hundred dollars I paid them. So we didn’t actually end up using the service, and they STILL took several hundred dollars and would not refund it. I called and emailed several times to request they return my funds - and yet the wouldn’t. They claimed they had a right to keep the funds, even though we never cancelled the reservation but the car owner did. What a terrible way of doing business. I will make sure to never use Ouicar again and will dissuade anyone I know to stay away from these crooks.

Works like a charm, making private car rentals easy.