OSCART-北美网购首选Asian groceries

收到的货跟网上买的货图文不符， 买了康巴赫 32cm无盖蜂窝锅 (标题30cm 无盖蜂窝锅但是可以选32cm 尺寸），但收到32cm无盖米纹锅。 联系客服两次， 第一次说发错货了， 第二次说没发错货，说我收到的货是对的，是他们网上连接错误。 说我再定一次蜂窝锅 还是会收到米纹锅。说32cm 蜂窝锅只有有盖的，是另外的价钱，要贵30$。 客服拒绝给我发我定的32cm 无盖蜂窝锅， 拒绝直接退款 - 必须要先把我收到的米纹锅寄回去。 ordered kangbahe 32cm honeycomb wok without lid, but i received 32cm rice grain iron wok. Customer Service has been contacted , at first they admitted they send a wrong item, but second day, they denied they sent wrong item. They admitted the website link is wrong - they don’t sell the 32cm honeycomb pot without lid. Customer service kept nicely reminding me that the only 32cm honeycomb wok is the one with lid , which is 30$ more expensive. Customer Service refused to send me the product I ordered online - the 32cm honeycomb pot without lid and refused directly refund. I need to send the rice grain pot back first and then see what to do.

As an international student, Oscart is really convenient.

Bad quality products. Customer service never reply. Will not buy anything from them again. Already deleted the app.