ORNL Federal Credit Union

I like ORNL as a bank, but their app needs serious work. There’s maintenance going on every other day, so you’re never able to check it like you’re supposed to, the Card Lock/Unlock feature messes up to where it either says it’s locked or unlocked when it’s really not, and it’s even hard to log-in sometimes because the human verification is broken too, so it’s just a frustrating mess to deal with. When I log-in I think to myself “is it going to work today” instead of “let me log in and do this real quick” it’s frustrating, and this is a review coming from me being stuck at the gas station right now because “the card lock/unlock feature is currently disabled” and it tells me to call to unlock or lock it, but when I call, they t give me the run-around about “I need to transfer you to this person” and then that person just transfers me back..so I’m still stuck at the gas station confused if they’re able to unlock my card over the phone or not because everyone’s pointing fingers over the phone on who’s issue it is..

I can’t get real-time debit card transaction limit/alerts to save. I can toggle the little switch to the “on” position initially, then it takes me to the option to choose a $ limit, but when I input the desired $ limit & try to press “done,” it doesn’t accept or save the setting. I experience this as the “done” button being “dead,” and the toggle switch goes back to the off position when refreshed. My debit card was breached this week, so while I appreciate the card lock feature working, I’m particularly concerned with the real-time transaction limit alert feature as well. In addition, I’m not getting daily balance alerts since Wednesday, despite the switch being on. Not sure if the latter is an app issue or something else. I tried to crowdfund some input and got one response from an iPhone user who was able to get debit transaction limit alerts to work. I use an iPhone 11 and the app says my device should be compatible.

I have been a member of ORNL credit union since 1985. I liked it that the employees knew who I was when I came. I still like the credit union, but I feel like they have gotten away from the friendly hometown credit union. I do not like the ITMs. I would rather see an actual person at my branch rather than a different person every time I use the ITM. Also, I do not recognize a single person at the branch I use because they are always quitting. Is this a reflection on the workplace? I feel like they have sold so many things out and not kept them in town. I have no idea where my mortgage really is anymore. It started out with ORNL and now it is with someone else. Some things are better left alone. Bigger is not always better.