Ooredoo Maldives

After using the app for so many years,(because there is no other option), it is frustrating that we have to say ooredoo is not designed and programmed to help their customers. with these fancy names on the app and so much PR activities, still lack efficiency in attending to simple customer queries. They activate the package and you cannot even trace your last payment even though there is a feature to click view payment history. It doesn’t show anything even if we recharge using the app. Automatically deducts and then there’s no proof to show that.

- menus and widgets are too sensitive to touch. Easily clickable while scrolling the page which is annoying - No slide from left to right to go back. While its too easy clickable people have to reach top corner to actually press the button to go back. - going back to previous menu reloads the whole page in moolee. It takes time and have to search and scroll all the way down to the previous location to end up clicking another items and repeat the whole thing again.

It's very inconvenient to send a message from the Support Chat and not being notified once a reply is sent. Most of the times it's out of working hours when you remember to check and so the queries are delayed. Please do enable app notifications for Chat in the future updates. Other than that the app is quite useful for checking the balances and purchasing of add-ons.