Ocala Star Banner, FL

The app seems to have been better before the upgrade. I don’t scroll page to page; I use the flip buttons, which can disappear if you accidentally zoom out. And since there is little to no extra cost involved, why don’t you publish the comics section in color during the week?

The user interface for the Ocala Star Banner is a terrible experience for me every day. The double solid blue arrows that block content on the left & right sides of my iphone result in a very slim viewing area. In addition I would like to simply swipe left or right to make sure I have seen every page. When I view the Gainesville Sun I do not have these problems. I have called multiple times about this issue with the user interface including today when I was told to update my apple iphone App which I did. It did not change the interface. I need someone to explain why the Ocala App can't be compared to the Gainesville by the IT department. I have vision & hand issues and need assistance with this problem. I pay for my subscriptions.

I subscribed for one year but now in a Catch 22. I still keep getting the window. The App Store says I am subscribed for one year. When I attempt to restore my purchase, I get a message the restore of my purchase failed. When I attempt to subscribe, it says I am already subscribed. So I still cannot see the stories I am subscribed to. Also when I went through the process for support, I got no reply back. Addl info: I called Gannett Customer (NO) Support and was unable to get the issue fixed and said it was an Apple issue. They did not care I had receipts and notification of the subscription. I ended up asking for a refund. This would be no star app if I could give that low of a rating.