Numa

I was looking for a texting app for the business so customers would stop texting the owner on his personal phone. Numa was just the ticket! No more business texts on the weekend. But also I love being able to text customers when their orders are ready, and they seem to prefer it too. I didn’t think I needed the voicemail functions, but now that I have it set up - it’s awesome! It transcribes voice mail and send it’s to your app. I can now manage all communication from my mobile phone and know who’s calling when we are closed or out of the office. Thank you Numa!

Ever hear, “Every time I call the automotive dealership and the phone just rings and rings?” or “I leave messages, but no one ever calls me back.” We are now able to get to 90% of our incoming phone calls. NUMA’s desktop software and App allows all advisors and managers to see the call flow including hang ups. Calls and messages are visible on our the personal phones, iPads and desktops. The customer has the option to text or leave a message via voicemail. The voicemail scripts give you a quick glance as to what the concern is about so you don’t have to listen to the message. The text option to make appointment online has been a game changer. By simply sending a text, it directs the customers to the online scheduler which cuts answering incoming calls in half. It also frees up the advisors to UPDATE THEIR CUSTOMERS. This digital receptionist works 24 hours per day for less than minimum wage, is always friendly and kind and forwards detailed messages to everyone in the department. She even reminds the managers that no one has contacted the customer within the time you set. Something so simple and inexpensive is truly AMAZING! You cannot beat it!

We have been using Numa for our restaurant because we can’t get to all the phone calls that come in and we love it so far! It is easy for both hostesses and managers to use together. Brilliant idea, Sprint!