New Horizons CU Mobile Banking

Don’t waste your time banking here. There was a time when this was a good place to work with. Now customer service and personal relationships are a thing of the past. Tellers are clueless and the customer help line is worse than that. My email and phone number recently changed, impossible to get anyone who knows how to solve the issue. After trips to my local CU and multiple calls to the help line I still can’t bank online. We finally got the app to work but not the website. When I asked what we needed to do now she said “ I don no, I guess it might start workin tomorrow, at les yo app be working now.” I can’t take anymore. I’m done.

I have a secure feeling with New Horizons. I do have one problem because the branch in Bay Minette has been closed down so I have to drive a longer distance to make my deposits.

I rarely leave negative reviews but making an exception here. Mobile deposit is one of 2 features I use routinely on the app. It has been broken for iPhones over 3 months. Only answer you can get when you call is ‘they are aware and are working on it. No date available as to when it will work‘. After 3 months it is time to find another vendor.