NatWest Mobile Banking

Since the most recent update my app has not been functioning properly with the chat to Cora settings it come us with 10 or 20 different settings that I have slowed down the speed of Cora with the banking my way but have never changed any of these settings and in addition to this when after trying to express a message I will get a notification in the pail bell icon on the main page but when I go to check the chat settings there is no conversation recorded in previous messages and no active conversation other then these messages about Cora’s speed. Please can you advise how to fix this issue as it has resulted in my card being blocked when I am abroad although NatWest is aware of this my message section has been un able to help with this due to this problem after update… the app was working fine before this I’m on iPhone 15 pro max iOS 18.4. But this update did not help the functionality of the app for me at all and has left me unable to use the message help in app section this is frustrating as it is my primary card and being abroad with a block on my card and unable to contact you threw the app is extremely frustrating. Please fix this issue I never had any issues with this app prior to this update

There was a fault with the mobile app that prevented me from transferring money from the UK to the USA, my usual 2 monthly transfer to pay my rent and other bills. Being a pensioner and having my pension paid into a Uk bank it is essential for the app to work correctly and not be faulty for 5 days over a bank holiday weekend, the web site , NatWest. Com was also down so no alternative existed. It has cost me $100 in international phone calls before the web site was fixed and I was able to transfer money.

Overall a great app! Rivals some of the online only banks. However it’s missing a key features such a notification options of all debits and credits. Online banks apps notify you when someone pays you or a debit comes out. Also something has gone off with the third party open banking paylinks. Two of my services used to recognise I had the app installed and did authentication through the app, but both services now take me to the Natwest website login which makes authorisations of payments more complicated (dreaded card reader). I miss the above features and hope that they are fixed soon.