myXL–Cek Kuota & Beli Paket XL

why these days the quality of customer service in xl is getting low and worst ?? i do not mind to pay just to talk to the CS and still they couldn't make it !!!! but why ??? are u run out of service / staff ??? and idk why im still being ur loyal customer ..

I can’t log in and apply Package, now it used up all my credit on data at a crazy rate. Help!

It is common for carriers to have an app nowadays where you can check your balance and plans. However, an app means it requires data access (if you don’t have WiFi), and XL’s own network is severely poor. Even with full bars, data is non existent. All I see is the signal on my phone switching from LTE down to EDGE and then it loses data connectivity altogether. However amount of data is pointless if you cannot even use it.