myTrustmark® Mobile

I am pleased to have Trustmark as my banker. Many times I have had to call on them for help and they have never failed me. Their online banking system has been such a time saving miracle for me. They were so willing to set my online account up for me when I requested their help since I didn’t know where to start. Thank you Trustmark!It’s me again. I wish I could give Trustmark as good a score as my previous review, but I have to be honest with my feelings. The new system change from Visa to Mastercard was for Trustmark’s benefit and not for the customers. My rebates were taking away and my paper statements were no longer free. Also, the monthly cutoff was no longer on the same payment date, which caused me not to pay enough for the extended statement period. I had to consider what was outstanding with the monthly cutoff rather than with my payment due date, causing a little more effort on my part to make the offset. In addition, I don’t have the AT&T one touch button, to jump back, to the top of my screen, when under control of my Trustmark account sign-on. Again, just a little more inconvenience for me. Another minor issue is when I am logged into my Trustmark account and I’m scrolling up or down, I inadvertently may touch a key that will resequence the order of my accounts. Then I must intentionally resequence them back to my choice of order. I can’t say I’m greatly dissatisfied with my Trustmark account, but neither can I say I’m completely satisfied with my account either.Anyway, you wanted and asked for a review, so there it is.

I am a long time customer with different account types to manage, including personal, business, money market, a personal loan, a credit card, and a mortgage, all with Trustmark. I use the app to move funds between these accounts and to keep track of due dates and payments. Until last year I had an auto transfer set up to transfer money from my personal checking to pay the mortgage. One month it simply failed to transfer for reasons unknown. I received no notification of any issue that may have caused the transaction to fail, but the auto transfer was somehow canceled on the bank’s end. I had no idea until the payment was late and I finally received a call at the end of the month. Nobody could explain why it hadn’t gone through as normal. I set it up again and the same thing happened two months later, so now I just log in and do the transfer manually— or I did until the iOS 16 update. The app is incompatible with it and several weeks later they still have not released an app update to resolve this. I have been unable to view my accounts or transfer funds, and due to trying to log in several times I got locked out. As a result the needed funds didn’t xfer before an auto draft came out of my personal checking and it was overdrawn. I’m weary of trying to work around Trustmark’s inferior technology and strongly considering moving everything I can to another institution. Don’t rely on this app for automatic anything, and don’t assume you’ll be able to use it to transfer money between accounts.

I haven’t had an actual bank account in a few years due to experiencing trauma that unfortunately turned my entire world upside down and having this particular bank as the first one since then has been an extremely wise choice as their customer service is absolutely wonderful and the security measures in place to protect your personal data and account information is superb!! Not to mention how easy it is to navigate and utilize the app with it’s design and functionality in an uncluttered, smooth operating experience!! In addition, the security measures in place will have you feeling completely confident that you and all your personal info and hard earned money are absolutely safe and secure!! I definitely recommend using Trustmark Bank and their excellent app for all your banking needs where you will find the friendliest and most helpful people in person at every location and have access to their banking services that’ll make your banking experience one you’ll never want to live without again!!