MyCar Controls

I am writing to express my disappointment with MyCar Remote Start device which I purchased over 7 years. The product was great in the beginning and I was amazed at its capabilities. I started my car while I was 3000 miles away. Fast forward, I started encountering frequent malfunctions with the device to completely not working after I had a replacement part installed due to the old part no longer working because it was running on 3G or something like that. So I needed to upgrade a part in the device. Let me add that was the first time in my life paying for a replacement part that I did not cause any defect to the part. Then I had to pay the same company I purchased the starter from initially to install the replacement part. I have called Customer Support a few times with the same issue, the device fails to start my vehicle. I have gotten responses such as its your car battery that’s causing, let me see if I can start your car from my end, oh I am looking at your system now and everything looks fine; you need to have the device serviced. I never had to do that before the replacement part. I asked for a refund because the device stopped working a month after I renewed my subscription. I was told NO because whomever I spoke to at Customer Support said they are not the manufacturer. I had a new battery installed and still my remote starter does not work. Cannot afford to keep going to have it serviced when this was not my issue to start with. This problem has caused a significant inconvenience to me especially during really cold day in Chicago. I am no tech or engineer but common sense is telling me that the paid replacement part sent to me is the issue. Or spend some money on another upgrade to 5G. 4G is obsolete.

I had this system put in a few years ago. It worked great until I was forced to purchase an “upgrade” so that I could keep using the app. I work in a building too far away from where my car is parked for a fob to work so they had me in a corner. I got the upgraded device and had the dealer where I purchased it put it in. It didn’t work long. I have tried everything they have told me to do. I even took it back to the installer and they checked everything out and said it was the app. The fob works fine. Customer service simply stops responding to you when they realize they sent you a defective product. I paid for three years to use this item. They have taken my money and are happy to ignore any issues with their product. It’s virtually useless to me at this point and winter where I live, which is why I have it in the first place. I cannot recommend this to anyone because they are only after your hard earned money and won’t back up their product. I’m guessing they control what reviews get posted about them as well since I have not seen my review anywhere

I have been using this app for two years with “fortin” remote start module. I do have problem, but most of the time its accurate and responds to the commands. Every software or hardware do give problem sometime, so in this sense this app or hardware is not that bad. I can deal with 5% problem. I love it and i will definitely recommend it. It saves me lots of trouble, i can start, lock/unlock doors with visible confirmation and see the location of my car also can see the status of the car battery.