MyASUS

This app funnels you into an internal app browser that’s brings you to the webpage of the the same outdated chat application they use on their website. You can’t file any claims through this app without using that feature, which I find quite benign. The only time I have time to submit information about my claim is during their live chat’s off hours, making it exceedingly difficult for me. Let alone the arbitrary hurdle of waiting in a que to start a claim, which directly affects my ability to make a claim within the required time before my warranty expires. Honestly quite lame

I was prompted to get this app when seeking support for my motherboard. I had an account and my product was registered but when I wanted to start a chat I had to select my product from a list then fill in details like serial number that were already in my account. The agent was then unhelpful and when I switched to the camera of my phone to take a picture to attach to the chat it closed the chat and there is apparently no way back without starting again… which requires me to type everything in again. Poor experience

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