My NGEMC Account

Since the new update that was just recently pushed I can not check the billing history any more or any tabs but the payment tab and it’s aggravating. I have never had issues with the app u til this update… please fix it!

I’ve had no problems for the past 5 yrs with the old app. I set up my face recognition and the app no longer works. Can’t even access my account now. The app opens and verifies my Face ID and it automatically closes the app down. It won’t even show in my recently viewed apps on my Apple. It shuts it completely down. Whoever developed this update obviously didn’t know what they were doing or didn’t test it out before the release. Here I am needing to put money on my account and can’t… looks like they need to suspend the shutoffs until they get this issue resolved, especially the ones operating on pre-paid!

App worked fine for the past 4 years I’ve been using it, and now it just tells me invalid user Id and password, even though it’s saved in my phone, and I can log in with them on the website. Also the constant “new look, same app” pop up that comes up every login attempt and blocks you from typing is really annoying. How did you take something that worked fine, and mess it up just for some new ascetics, and apparently no new features. What are you, the federal government?