Motus - Business Mileage Log

I am required by my organization to track my mileage and submit monthly. MOTUS allows me to the ease to track my locations and enter the names of the locations I visit. I can easily remove personal trips from the log and submit to my team on a timely basis. I have been using this tool for over 3 years now and it has incredibly helpful. Yes, it is a bit “big brother” but it is a good means to keep me accountable and accurate for where I have been and honestly it’s a big time saver. My role has many freedoms this helps me to stay honest and provide the evidence to show I was where I said I was and for the duration I was there.

My bank account information was stolen so I had to shut down the bank account and open a new one. My MOTUS payment covers my car payment (the car that I only have for this specific job) and my gas money to do my job. This payment is received by me on the 15th of every month. Now MOTUS says they will smip this payment and add it to my payment next month. MOTUS has refused to help me figure out a way to get the payment on time since they deem it as no fault of their own. Now I have to figure out a way to get enough money together to hopefully not lose this car that I have for my job. Clearly MOTUS does not care about their customers. Very poor service. I’m now stressed to the max over this. I have never missed a payment on anything in over 15 years and now I have to worry about my car being repo’d through no fault of my own. Once again.... It’s very clear to me that MOTUS does not care about their customers. The agent I spoke with said their manager has the ability to approve an out of cycle payment but would not because it was not MOTUS at fault. If they cared at all they would have at least spoke with me to see what had happened and why it was important to me. I encourage the company I work for to look for a better system than MOTUS to find a reimbursement program. Two thumbs way way down.

I’d give this zero stars if I could. Regardless of the mode you use, there are issues. If you use the “automatic” setting, it will record “mileage” for just walking around within a location. If you use “beacon” mode, it may not start first trip of the day - Motus fix is you have to “manually start recording” so, add that to the long list of things to do/remember each morning... Also with beacon, it senses other people’s beacons so if you ride with a co-worker also with a beacon, your app will record mileage. If you enter mileage manually, there are discrepancies galore - most notable, you make a round trip to a single destination and the mileage amount it uses for your initial trip is 1-2 miles different than your return trip, despite using same address. Finally, the customer service: might as well be non-existent. 5+ business days for any kind of action/response is ridiculous. This is probably reflective of the myriad of issues with this platform listed above or that are yet to happen. The only positive is the app itself is user friendly, just the whole point/premise of the technology is complete garbage. If you plan to use this, hope you enjoy being frustrated and wasting time.